INTERDM SERVICES

Marketing services

ADVERTISE PLANNING
The creation and follow-up of an advertising plan.

BUYING ADS
​Through our providers, we can offer you the best deals in online publicity space.

AFFILIATE MARKETING
Through our providers, we can offer you high quality and targeted leads or online sales.

WEB DESIGN
​Online identity creation, including websites, logos, social media pages and different other tools that assist the customer in promoting his business online.

DIGITAL
The creation of banners, landing pages and digital media.

PRINTING DESIGN
The creation of brochures, flyers, catalogues and their printing.

ABOUT US

​Our team is looking every day for opportunities that can contribute to a positive experience with consumers. Consumers with a positive experience spend more. Through traditional direct marketing tools we analyze products and services and lift them to a higher level. A combination of traditional analysis and new techniques offers unprecedented possibilities.

Existing business models are under pressure. Our goal and biggest challenge is to transform it into new models by using innovative digital techniques.

Where previously the availability of capacity was necessary to provide a product or service, to put it on the market and to keep it, we try to develop products and services where this capacity is a choice and not an obligation.

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TELEMARKETING AND CUSTOMER SERVICES​

ADD-ON SALE
Upgrading the orders with new offers

WIN BACK
To win back a subscriber

HOLD BACK
To convince someone to remain a subscriber

INFORMATIVE
Information about new offers and products

OUTBOUND
Outgoing calls

INBOUND
Incoming calls

E-COMMERCE

CONTENT MANAGEMENT SYSTEM
This service is essential when it comes to managing websites containing blogs, news, and shopping systems, as its aim is to avoid the need for hand coding.​

SOCIAL MEDIA
This service offers ad campaigns and advertising on Facebook and Twitter and support for LinkedIn.​

​CROSS BROWSER COMPATIBILITY
​This service ensures the ability of a website and/or web application to function in different web browsers and devices.​ SEARCH ENGINE OPTIMISATION (SEO) SEO is the proccess through which the visibility of a website or a web page in a search engine's "natural", "free", "organic" or "editorial" search results is affected. This service is essential when it comes to generating traffic on a desired web page.​

​CROSS BROWSER COMPATIBILITY
This service ensures the ability of a website and/or web application to function in different web browsers and devices.​

SEARCH ENGINE OPTIMISATION (SEO)
​SEO is the proccess through which the visibility of a website or a web page in a search engine's "natural", "free", "organic" or "editorial" search results is affected. This service is essential when it comes to generating traffic on a desired web page.​

INTERDM TOOLS

BACK-OFFICE SERVICES​

DATA MANAGEMENT
Through this administrative service, the data required by the customer is aquied, validated, stored, protected and processed, thus satisfying the needs of the data users through its accesibility, reliability and timeliness. In this service we also include the conversion of printed information (orders, requests, technical data, touristic data etc…) into digital information, the printing /digitalisation of customised documents, such as letters, invoices, newsletters and their expedition via mail and/or e-mail.
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FINANCIAL SERVICES
Accounting, that includes inserting payments (bank/cc) and invoicing.

​REPORTS AND STATISTICS
Through this service you will possess all the meaningfull, accurate and objective statistical information that your business requires.​

CUSTOMER SATISFACTION
It can be defined as "the number of customers, or percentage of total customers, whose reported experience with a company, its products and/or services (ratings) exceeds satisfactional goals. It is essential for businesses to effectively manage customer satisfaction. To be able do this, the companies need reliable and representative measures of satisfaction.

SALES REPORTING
This service provides a record of the number of calls and/or sales made by a particular individual or company during a specific period of time. These records are typically distributed to members of a sales team or company executives for comparison purposes.​

DATA MANAGEMENT

Data management includes the development, execution and supervision of plans, policies, programs and practices that control, protect, deliver and enhance the value of data and information assets.

LEADS GENERATION
The process of collecting names and contact information regarding qualified prospects, who will be contacted by the salespeople with the purpose of generating orders.

LIST MANAGEMENT
​This service implies the management of client lists, the deleting of duplicates, the removal of deceased customers, the verification of addresses, etc...​

IT SERVICES

CALLS MANAGEMENT & IVR
Calls management and IVR is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.

• Bank and stock account balances
• Surveys and polls
• Office call routing
• Call center forwarding
• Simple order entry transactions
• Selective information look-up
• IP PBX business phone system, a software that allows users to connect multiple phones (e.g., extensions, ring groups, etc.), to share lines among several phones and implement business PBX telephone phone features such as voicemail, caller ID, call forwarding and call recording into their system.
• Custom build dialer

SMS MANAGEMENT
This service helps improve the way you use people, processes and technologies, addressing everything from business integration to compliance.

​SYSTEM INTEGRATIONS
The process of bringing together the component subsystems into one system and ensuring that the subsystems function together as a system.​

VIRTUAL OFFICE
A virtual office provides communication and address services, without the presence of a dedicated office space.

VIRTUAL IDENTITY

• Domain
• Hosting
• Email addresses
• Dedicated website

CRM SOLUTIONS

​It is defined as a business system, focused on managing and tracking customer related data against business goals, strategies and processes, which automates client-related data acquisition and marketing.​

CUSTOMIZED SUBSCRIPTIONS
This service helps you create customised subscriptions for your customers.

CLUB
This service offers your customers membership to an exclusive club, which allows them to enjoy different promotions and deals.

E-COMMERCE
​This service assists you in the trading of services and/or products using the Internet and other computer networks.​

BACK-OFFICE SERVICES

DATA MANAGEMENT
Through this administrative service, the data required by the customer is aquied, validated, stored, protected and processed, thus satisfying the needs of the data users through its accesibility, reliability and timeliness. In this service we also include the conversion of printed information (orders, requests, technical data, touristic data etc…) into digital information, the printing /digitalisation of customised documents, such as letters, invoices, newsletters and their expedition via mail and/or e-mail.

FINANCIAL SERVICES
Accounting, that includes inserting payments (bank/cc) and invoicing.ICES

​REPORTS & STATISTICS​
Through this service you will possess all the meaningfull, accurate and objective statistical information that your business requires.​

CUSTOMER SATISFACTION
It can be defined as "the number of customers, or percentage of total customers, whose reported experience with a company, its products and/or services (ratings) exceeds satisfactional goals. It is essential for businesses to effectively manage customer satisfaction. To be able do this, the companies need reliable and representative measures of satisfaction.

SALES REPORTING
This service provides a record of the number of calls and/or sales made by a particular individual or company during a specific period of time. These records are typically distributed to members of a sales team or company executives for comparison purposes.​

LOGISTIC SERVICES

These services offer planning, implementation and control of the effective and efficient flow of goods and services, from the point of origin to the point of consumption.

WAREHOUSE MANAGEMENT
This service aims to control the movement and storage of materials within a warehouse.

TAKING AND PACKING THE CLIENTS ORDERS
The process of taking the orders from the clients and packing the desired products.​

​DELIVERING THE ORDERS TO THE CLIENTS
The process of delivering the products ordered by the customers to the designated addresses.

RETURN MANAGEMENT
The management of all logistic operations related to returns of products from their original user to their supplier, with the intention of a cost-effective recovery, while meeting all legal obligations.​

LOYALTY PROGRAMS

Loyalty programs are structured marketing efforts that reward, and therefore encourage, loyal buying behavior, which is potentially beneficial to the company.

INCENTIVES
Incentives aim to provide value for money and contribute to organizational success.

TRIPS
Customers can receive, as a gift, a trip to various destinations.

GIFTS
Customers can receive as a gift a product or a discount voucher.

CLUB MEMBERSHIP
Club memberships allow customers to gather loyalty points for later use.

MEMBER-GET-MEMBER
The Member-get-Member process rewards the existing customers if they convince a friend to become a member as well.​

DECISION SUPPORT

This system supports business or organizational decision-making activities. Decision support serve the management, operations, and planning levels of an organization (usually mid and higher management) and helps with the process of making decisions, which may be rapidly changing and not easily specified in advance. Decision support systems can be either computerized, managed by humans or a combination of both.​

ANALYZING DATA
This service is crucial when it comes to the best decisions for your business: it offers the support needed in the analysis process, in order to take the best decision.
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​COUNSELLING
Our business developers understand your needs and can offer the right tools for the needed process.​

MEMBER CAMPAIGNS
This process implies the creation and development of member campaigns.